Your Shipping Guide

We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

Please note if you order multiple items in a single order, they may be shipped from different locations based on stock availability. Separate tracking numbers will be provided for each shipment. We do this to ensure you receive your full order as fast as possible.   

We know one thing for sure: That the team at our warehouse are working their hardest to process and ship your parcel as soon as possible.

Processing Times & Shipping Times

Once an order is placed, it will generally take 2-4 business days to have it processed.

If you just received a shipment notification please allow 1-5 business days for the tracking information to update.

Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 5-14 business days (excluding Sundays and statutory holidays).

Standard Shipping

7-14 business days

 

Shipping Location Times

Our products are shipped from both domestic and overseas warehouses, depending on your location. Delivery times may vary and are largely determined by local postal services once the package arrives in the destination country.

Wrong Address:

We are not responsible for undeliverable packages due to missing, incomplete, or incorrect destination information. To help prevent errors, we verify the shipping information with every customer in the order confirmation.

If you notice that your address is incorrect or needs updating, please contact us within 12 hours of placing your order. You can email us at info@homevalo.com.

Delayed Orders:

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page.

Unfortunately from time to time delays can occur. While we understand that this is not the experience we aim to provide, we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at help@homevalo.com.

Marked as 'Delivered', but never received: